EXCLUDES POST CODES FROM FREE DELIVERY. Highlands and Islands of Scotland - postcodes FK, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25

20% restock fee on all non-used returns. Does not apply to exchange, but shipping fee may apply. There is no legal right to a refund unless the goods are faulty or were wrongly described. However, we may offer a refund as a matter of goodwill.

No returns on used products unless defective and covered by manufacturer warranty.

No returns on item ordered incorrectly.

In any case customer will be liable for Shipping costs for return of items back to FR&RTuning.

2.5% non-refundable handling fee on all transactions.

Please email info@fr-rtuning.com for more info.

1. General
1.1. These Conditions shall supersede all earlier conditions of FR&RTuning.
1.2. These conditions shall take precedence over any conditions of the Customer and shall not be varied without the written consent of a director of FR&RTuning.

2. Definitions
2.1. " FR&RTuning " means FR&RTuning, Unit 2, 383-385 Leeds Rd, Bradford, BD3 9LY.
2.2. "Customer" means the person, firm or company buying or agreeing to buy goods and services from FR&RTuning.
2.3. "Price Paid" means the price paid by the Customer for the Product excluding carriage and any credit surcharge. The Price Paid is stated on the Order Confirmation.
2.4. "Order Confirmation" means the acknowledgement of the Customer´s order sent to the Customer by FR&RTuning.
2.5. "Product" means any car components supplied to the Customer by FR&RTuning.

3. Prices and Ordering
3.1. Unless otherwise stated all prices are exclusive of value added tax, delivery, insurance and installation.
3.2. The price payable by the Customer will be the price current at the time of the order.
3.3. Reservation of Products does not constitute an order and is not binding on either party.
3.4. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
3.5. Errors and omissions are excepted. Images are for illustrative purposes only.
3.6. Credit card details are taken for click and collect/call and collect orders.

4. Payment
4.1. Payment is due on demand and in any event must be made within 30 days of the invoice date.
4.2. FR&RTuning may charge interest on overdue accounts at the rate of 2% per month calculated on a daily basis until actual payment.

5. Delivery
5.1. Any delivery date stated is only a warranty by FR&RTuning to use reasonable endeavours to effect delivery by that date. No liability will be accepted by FR&RTuning for failure to meet a stated delivery date.
5.2. Products supplied by FR&RTuning are delivered at the risk of FR&RTuning. Customers must make a claim for damage or loss of the goods in writing: -
5.2.1. if a Product is damaged, within 72 hours of delivery; and
5.2.2. if a Product has been lost or is short, within 48 hours of delivery.
No claim for loss or damage will be allowed if the Customer claims outside the above time limit.
5.3. If payment is made by credit or debit card, delivery will be made to the statement address of the cardholder.

6. Consumer Rights
6.1. If you are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the Price Paid minus a 2% transaction handling fee. You must inform FR&RTuning in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk.
6.2. If a system has been assembled by FR&RTuning to the consumer´s specification, or the consumer has assembled or tried to assemble any of the goods, then clause 6.1 does not apply.
6.3. If a customer wishes to return Products not covered by clause 6.1 then such Products will be accepted at the discretion of FR&RTuning. The customer must obtain a RMA number from FR&RTuning and quote this when returning the goods. The customer will be credited with the current market price.

7. Guarantee
7.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, or if a valid claim is made under 5.2 above, then FR&RTuning  shall at its option repair or replace the Product free of charge for labour and materials.
7.2. The Customer should return the Product in its original packaging to FR&RTuning at the address above. Prior authorisation must be obtained for any returns by contacting FR&RTuning customer services and obtaining a RMA number, which must be quoted in any correspondence.
7.3. All Products other than DIY system build are sold as individual components. All returns must comprise of only the defective Product.
7.4. If any item is returned which is found not to be faulty by our technicians, then a charge will be made for return carriage insurance and administration.
7.5. This clause does not affect your statutory rights.


8. Uncontrollable Events and Delays
8.1. In case of delays caused by circumstances beyond the control of FR&RTuning or it´s suppliers, FR&RTuning shall have the right to either suspend delivery or to cancel the contract without liability.
8.2. Examples of Uncontrollable Events are (by way of example and not limited to) strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.

9. Customers Obligations
9.1. You are responsible for your own choice of Product and the suitability for any particular purpose. You must ensure that any Products are compatible.
9.2. Images are for illustration purposes only.
9.3. Specifications are correct as per maunfacturer information.
9.4. You must provide reasonable courtesy information and co-operation to FR&RTuning.

11. Title and Risk
11.1. Until full payment has been received by FR&RTuning for all Products whatsoever, supplied at any time by FR&Rtuning  to the Customer: -
11.1.1. property of the Products shall remain in FR&RTuning;
11.1.2. the Customer shall store the Products in such a way that they can be readily identified as being the property of FR&RTuning, and at all times in accordance with FR&RTuning recommendations;
11.1.3. subject to 11.1.4 and 11.1.5 below the Customer shall be at liberty in its own name (but not on behalf of or in the name of FR&RTuning) to sell the Products in the ordinary course of business, on the basis that any proceeds of sale shall be the property of and be held on trust for FR&RTuning;
11.1.4. FR&RTuning may at any time suspend or revoke the Customers power of sale by notice in writing to the Customer if the Customer is in default for longer than 14 days in payment of any sum whatsoever due to FR&RTuning or if any Bill of Exchange, cheque or other negotiable instrument drawn or accepted or endorsed by the Customer is dishonoured on presentation for payment;
11.1.5. the Customer´s power of sale will automatically determine if a Receiver is appointed over any of the assets or the undertaking of the Consumer or a winding up order is made against the Consumer or the Consumer goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or causes a meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy;
11.1.6. upon revocation of the power of sale under clauses 11.1.4 and 11.1.5 above the Customer shall place the Products at the disposal of FR&RTuning, who shall be entitled to enter upon any premises of the Customer for the purposes of removing the Products from the premises.
11.1.7. The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds payment in full for all goods delivered to the buyer under this and all other contracts between the seller and the buyer for which payment of the full price of the goods thereunder has not been paid. Payment of the full price of the goods shall include the amount of any interest of other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.

12. Marketing Emails
12.1 ‘Marketing Emails’ refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only. Offer pricing only available on the online store. Retail prices apply through the Trade Counter and Telephone Sales.

13. Miscellaneous
13.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.